For the second consecutive year, Cuyuna Regional Medical Center in Crosby was recognized as one of the nation’s best hospitals for providing an outstanding patient experience.
CRMC was named among the top 15 percent of hospitals in America for outstanding patient experience by Healthgrades, the leading online resource for comprehensive information about physicians and hospitals. CRMC received the same award in 2019 for being among the top 5 percent of hospitals in the nation for outstanding patient experience.
A total of 424 hospitals received the 2020 Healthgrades Outstanding Patient Experience Award. As part of the analysis, Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance.
"CRMC is proud to be recognized as one of America's best hospitals. Each day our highly qualified physicians, nurses and clinical team provide the highest quality of care to our patients and the communities we proudly serve," said Chief Medical Officer Dr. Rob Westin. "Working together, all CRMC staff strive to provide the best experience for their patients.”
Healthgrades evaluated hospital performance by applying a scoring methodology to 10 patient experience measures, using data collected from a 29-question experience survey from the hospital’s own patients. The survey questions focus on patients’ perspectives of their care in the hospital, ranging from cleanliness and noise levels in patient rooms to factors such as provider communication. The measures also include whether a patient would recommend the hospital to friends or family.